Trading Terms & Conditions

Terms and Conditions for dealing with Manyatta Limited

 

Definitions

“Conditions” means these terms and conditions; “Product” means a product displayed and advertised for sale on our Website; “Website” means the website at www.manyatta.co; “Consumer” means an individual buying a Product for non business purposes; “Cookies” means small text files which our Website places on your computer’s hard drive to facilitate your order process “Parcels” means a Product and any packaging supplied by us. “Physical Delivery” means the delivery to you or to another person specified by you at either your address or to an alternative delivery address specified by you.

 

GENERAL 

1.1 These terms and conditions apply to all sales from us effected through our website. They may be changed at any time and any change will take effect from the time of publication on our website. Your statutory rights are not affected. Information on The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may be found at –http://www.legislation.gov.uk/uksi/2013/3134/contents/made (External Website) and The Consumer Rights Act 2015 may be found at – http://www.legislation.gov.uk/ukpga/2015/15/contents (External Website)

 

By using this website you warrant that you are of full legal age and may lawfully enter into any contract with us.

 

1.2 Our name is Manyatta Limited and we are registered in the UK No 09370533 , under the UK Companies Acts, with our registered office & principal place of business at:

Ludgrove
Wokingham
Berkshire
RG40 3AB
United Kingdom

 

Our email address is info@manyatta.co and our telephone number is 07717 052692.

 

1.3 All communications from us will be in English language. All contracts with us will be deemed to have been made in the United Kingdom and any disputes regulated by British law and you agree that the British courts will have exclusive jurisdiction to determine any disputes.

1.4 All e-mail enquiries will be responded to as quickly as possible.

 

ORDERS PLACED ONLINE

2.1 Our website constitutes an invitation to you to do business with us. Any order submitted by you is your offer to enter into a contract with us. Before you submit an order, ensure it is correct.  Any changes can be made by pressing the back button prior to placing your order. After you have placed and paid for your order, confirmation will be sent to you by e-mail that your order is accepted with an Order Reference Number.

2.2 We store the contract’s content and will send you the details of your order and the final price as well as our general terms via e-mail. You can find our terms and conditions on our Website at all times. Details about your recent orders can be found in your customer login.

2.3 We are not responsible for pricing errors and we may decline any order although we will advise you of the reason

2.4 We must receive payment for the product ordered and the delivery costs before your order can be accepted and your Order Reference Number issued.

2.5 The prices quoted on our Website exclude delivery costs which are specified in Paragraph 6 below. Errors and omissions are excluded. Prices shown in currencies other than UK Sterling (GBP) are a guide only, since exchange rates at the time of purchase may vary from the guide

2.6 The price, availability and specification of any product are subject to change without notice prior to our issuing an acceptance of your order and your Order Reference Number but not thereafter.

2.7 All descriptions, images and specifications are published for illustration purposes only and are not binding on us.

2.8. Title to the product shall not pass to you until we have received in full all moneys owed by you under this and any other contract.

2.9. All risk of loss of or damage to the product shall pass to you upon delivery. Where the product or parcel has been signed for, the risk passes to you when the product or parcel has been signed for. If you believe that a product or a parcel has been tampered with or is in some way damaged, it is your responsibility to refuse to sign for it.

 

PAYMENT METHODS

4.1 We accept payment using PayPal.

4.2 The Product will not be dispatched until we have full payment for them and for delivery costs.

 

DELIVERY OF GOODS

Please allow up to 3-5 days for delivery. We use the Royal Mail signed for first class product. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been dispatched, cancel your order and we will refund all sums paid by you.

 

DELIVERY COSTS

You will require to pay delivery charges as follows –

UK Mainland: Royal Mail first class signed for £4.95
UK orders – all orders over £100 are FREE

 

All overseas orders: Royal Mail first class for £10.95
All orders over £100 are FREE

 

Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

 

Deliveries out with the EU may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may require to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.

 

VAT

Currently Manyatta is VAT exempt.

 

PRIVACY & COOKIE POLICY AND DATA PROTECTION 

8.1 Ordering with Manyatta Limited

8.1.1 We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about you to any outside party save to regulatory authorities as required by law.  We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

8.1.2 Our policy is to keep the personal information we receive completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties, and we only use Cookies to facilitate the order process. No other form of tracking technology is used by us. If you are concerned about your personal data, you have the right subject to the payment of a fee (currently £10) to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

8.1.3 As an alternative, you can contact us by telephone to place your order. Telephone +44 (0) 7717 052692 at any time during the week.

8.2 Right to prevent marketing

Our email newsletter contains marketing and promotional information.  You can choose to sign up to this either when registering to place an order or by joining our mailing list.  At any stage you have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out at any time via Your Account.

8.3 Cookie Information

8.3.1 Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.

We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

 

Cookies

8.3.2 We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org (External Website) for detailed guidance.

The following information describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete Manyatta cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

 

Session Cookies

8.3.3 We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled, various functions on the site will no longer work as designed. More information on session cookies and what they are used for at
http://goo.gl/7jbXw (External Website)

8.4 Persistent Cookies for Site Analytics and Performance

Google Analytics

8.4.1 We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://goo.gl/ek47W (External Website)

Email tracking

8.4.3 Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous e.g. our promotional email. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked then you should opt out of Manyatta’s emails which you can do via Your Account.

8.5 Site Improvement Cookies

8.5.1 We may test new designs or site features on our site from time to time. We do this by showing slightly different versions of our website to different people and monitor how our site visitors respond to these different versions.

For more information on Optimizely software please read their privacy policy. (External Website)

To disable please use their cookie opt-out (External Website)

8.7 Data Protection

We are registered as data controllers with the UK Information Commissioner in terms of Data Protection Act 1998 and we collect, process and safeguard all personal data conform to our obligations in terms of that Act and the foregoing provisions of these Terms and Conditions.

 

CANCELLATION, RETURNS, EXCHANGES AND REFUNDS 

9.1 If you are contracting as a Consumer, you may cancel a contract at any time within 14 working days from the date of Physical Delivery. You are not required to state any reason for cancellation. If you exercise the right to cancel, you will, subject to the conditions below, receive a full refund of the price paid for the products including

9.1.1 the original delivery cost but will not be reimbursed for any original delivery costs in excess of those specified in Para 6 above if incurred at your request

or

9.1.2 the cost of returning the Product or Parcel.

You must notify us of your cancellation in writing or in another durable medium sent to Manyatta, Ludgrove, Wokingham, Berkshire RG40 3AB or by e-mail to info@manyatta.co.

Your cancellation notice should state your full name and address and the date of your order and of Physical Delivery. You must return the product to Manyatta, Ludgrove, Wokingham, Berkshire RG40 3AB  without undue delay and in any event not later than 14 days from the date on which you intimated your requirement to cancel to us. You will have to bear the direct cost of returning the product. Reimbursement to you will be reduced by any diminished value of the product resulting from handling of it by you or by persons permitted to you beyond what is necessary to establish the nature, characteristics or functioning of the product.

9.2 We offer consumers 28 days unconditional approval on any product purchased from our website. The full price of the product will be refunded for any unsoiled products returned to us, in an unused condition, and with the original packaging, within 28 days of receiving the product or alternatively, if you wish, you may exchange any product.  The 28 days unconditional approval does not affect your statutory right to cancel.

9.3 Refunds will only be made after the returned product has been received by us. Payment will be refunded within 14 days of our receipt of the product has been returned to us by then. You require to prepay return postage or carriage costs and these will not be reimbursed.

9.4 Refunds will be made in the same manner as the original payment. On receipt of a returned item which was originally paid for by PayPal, a reimbursement will be made directly to the PayPal account of the person who paid for the product.

 

GOODS DAMAGED IN TRANSIT 

10.1 In the event of a Product being damaged prior to Physical Delivery it should be returned for our inspection immediately.

10.2 Under no circumstances must a Product be used when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement product or refund can be issued, the product must be returned for our inspection since the product may have to be returned to the manufacturer for testing.

10.3 All Postage and packaging fees will be reimbursed for valid damage claims.